Thursday, February 7, 2013

Thievery

I checked our credit card statement online this morning and I found two charges for about $350 each to Royal Jordanian Air.  Either Josh is leaving me, going to the Middle East, and has no sense of stealth at all; or, my credit card got stolen.  Based on my last post and my confidence in his intelligence, I'm going with thievery.  Bummer. 

Luckily, my credit card is protected, and we won't be responsible for the charges.  I called my credit card company and the woman on the phone was (I think) able to get everything taken care of.  Although, I was very disappointed that she didn't make me feel confident about it.  She asked me several questions more than once, and got irritated with me when I asked for clarification on important details such as "how do I make sure that I am not held responsible for these charges?" and "Is there any way we can figure out how this happened, so it doesn't happen again".  Then there was this gem:

Operator:  "And you didn't make those charges"
Me: "No, I did not."
Operator:  "Is it possible that someone else did?"
Me: "Yes, that's why I'm calling you.  Someone else made these charges."

You work in the fraud department....REALLY?

I will be following up with the credit card company to make sure everything gets handled, but its pretty darn frustrating.  If it weren't February, this would be a fantastic time to swear.

No comments:

Post a Comment